Payment options

We accept the following payment options:

  • Bank Transfer
  • VISA / MasterCard Credit Cards
  • iDEAL
  • Sofort Banking
  • BanContact / Mister Cash
  • Giropay
  • Przelewy24

Please note that some payment options may be subject to a transaction fee, as due to the low profit margins on our promotions we cannot always in-calculate these fees. Thank you for your understanding.

Ordering with a valid EU VAT-ID

When you are ordering for your EU-registered company, VAT will not be calculated. Our shopping cart system is able to automatically check the validity of your VAT-number. Please enter it in the respective VAT-number-field during the checkout process.

Please send us an email if you require any assistance.

Ordering outside of the European Union?

When ordering outside of the EU, no VAT will be calculated. Please register your account and login to see prices without VAT!

Out of stock – available on backorder?

Don’t worry, delivery times are generally short! When it says “available on backorder”, the product is usually ready to ship out within 1-5 working days after ordering. This does not always apply to items that are custom made, like parachutes or all-weather covers, or items of high demand during the peak season (December through April). Please don’t hesitate to double check the actual delivery time with us: contact us.

Shipping options

We normally ship out to European countries with DPD, which delivers within the most of Europe between 1 and 4 working days. The closer to the Netherlands/Belgium, the faster.

On request we can offer express service, with guaranteed 24-hour delivery speed, provided the item you order is in stock. Please contact us to get an express-shipping quote.

For Non-European countries we either ship with TNT/FedEx/DHL (2-5 working days), or on request post-package service (7-14 working days).

Shipping costs

Our shipping charges are kept as low as possible. Whenever you feel the shipping cost is not quite right (as it may fit in an envelope), send us an email to see what we can do.

The shopping cart system automatically calculates the shipping charge for the selected country. Please give it a try. In most European countries we offer free shipping from either 250 or 500 EUR order value (depending on the country). 

For The Netherlands and Belgium we offer free shipping from 150 EUR.

Found a better price elsewhere?

Our business philosophy is to offer you the highest quality products with the best service, for the lowest price. Did you find the same product cheaper elsewhere? We’ll match their price! This price-match policy does not apply however to orders that have been processed already. 

Returns and warranty

For returns and warranty issues please contact us or refer to the dedicated Warranty and Repairs page. Returns must be announced within 30 days after receiving the order. Please also refer to our Terms and Conditions.

Not satisfied and wish to return your order?

No problem.

Please contact us prior to sending any parcels. We have two locations, our main hub is located at:

MillenAir Glider Supplies
De Schoof 9
7908NS Hoogeveen
The Netherlands

or our secondary hub:

MillenAir
Avenue de la Résistance 506/2
4630 Soumagne
Belgium

We’d be happy to inform you which address will be most suitable for your return.

Please note that returns must be announced within 30 days after receiving the order. Please also refer to our Terms and Conditions.